CHASIN’ x Secret View
27/3/2023
We are proud to announce our collaboration with jeans brand CHASIN’. We have already started conducting a comprehensive customer experience research at all CHASIN’ stores spread across the Netherlands. Besides valuable insights for CHASIN’, these are also interesting assignments for our community.
Innovation and Quality
CHASIN’ is a modern jeans brand for men, distinguished by its innovative, high-quality, and detailed collections inspired by an active city lifestyle. CHASIN’ has a passion for crafting the perfect jeans and challenges itself to create new collections to surprise its customers. The employees go the extra mile to provide excellent service to customers. Through mystery shopping research, we can effectively evaluate whether the additional service they offer is noticed by their customers and experienced as positive.
With our diverse community, we can provide valuable insights for CHASIN’. The collaboration focuses on investigating customer experience and is carried out by men aged 18-40 who are part of our community. This ensures relevant and targeted feedback that aligns with CHASIN’s target audience.
CHASIN’s strategy for regional growth
Marijn Leer, Head of Digital Sales at CHASIN’, shares his enthusiasm about the collaboration: “At CHASIN’, our goal is to expand in the Benelux and DACH region, which means constantly striving for improvement. With the help of Secret View, we can gain deep insights into the customer experience within our branches. This data is crucial; it not only shows us where we excel but also where we can still make progress. With feedback from real customers, collected by the mystery shoppers of Secret View, we are confident that we can elevate our service to an even higher level.”
“Our employees are the driving force behind our brand. That’s why we continue to invest in our teams. From on-the-job training and career opportunities to an onboarding program. We aim to support and grow our employees. It is therefore essential to know where the points for improvement lie so that we can offer the right training.”
The future vision of CHASIN’ - expanding in the Benelux and DACH region - seamlessly aligns with our goal of helping brands grow by providing valuable insights into customer experience. “You need to know where you can improve to move forward,” says Marijn.
Curious about how Secret View can help your organization make customer experience transparent?
Then contact us and discover the possibilities!
Are you a fashion-conscious man between 18-40 years old and would you like to carry out this assignment?
Then quickly check our platform.
